Elements and Performance Criteria
- Elements define the essential outcomes
- Establish and maintain effective consumer peer work relationships
- Explore consumer preferences, values, meanings, needs and goals
- Facilitate access to resources and information
- Provide information about opportunities and strategies for consumers to achieve their identified aspirations and discuss and support preferred action
- Provide a range of appropriate information and education that enables consumers to make informed choices about their right to participate in all aspects of service
- Maintain accurate information and resources and review regularly for currency and relevance
- Provide consumer peer services
- Use strategies to ensure all interactions with consumers reflect peer ethics
- Work in collaboration with consumer and relevant others according to job role requirements
- Facilitate and support consumer networks and social connections
- Respond promptly and supportively to consumers in distress or crisis, taking into account duty of care, job role and organisation policies and procedures
- Complete documentation, records of service and reports as this applies to peer work and job role requirements
- Follow organisation’s policy and procedures particularly in relation to code of conduct, ethics, duty of care, record keeping, confidentiality and privacy, as this applies to consumer peer work
- Maintain confidentiality of information and explained limits of confidentiality to others
- Work within a peer work framework
- Maintain and uphold a peer perspective and identity informed by knowledge of consumer perspectives
- Consult regularly with consumers to remain informed and ensure authentic representation of consumer perspectives
- Identify and minimise role strain, role conflict and role confusion issues in a timely way
- Maintain boundaries appropriate to the delivery of peer delivered services
- Utilise consumer developed resources and literature for access to service users and staff
- Undertake development activities about working from a lived experience perspective
- Work collaboratively with other staff
- Recognise limits of own knowledge, abilities and work role and make appropriate referral in accordance with organisation’s policy and procedures
- Reflect on own attitudes, behaviours and practice and how this affects other people
- Work collaboratively with other service staff and mental health workers to support holistic and seamless services
- Contribute to policy development about peer issues
- Promote the service and peer work to other workers